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Frequently Asked Questions

Here's what we're frequently asked - check here first, as your question may already be answered.

How can I get my products?​

We have implemented a more streamlined process for purchasing and downloading our products. Please visit Axon to get started.

Where can I download KONE Turnstiles?​

KONE Turnstiles do not use Axon licencing, and is available from the Roblox Creator Store.

How can I buy a product with real-life currency?​

Please use our store on Axon.

Do you provide product transfers?​

We have introduced product transfers through Axon. With this system, you have the ability to grant or revoke transferred licenses.

Please be aware that KONE Turnstiles do not use the Axon licensing system. As such, these products cannot be downloaded or transferred via Axon.

How can I become part of the support team?​

We do not often hire new staff members as we may be able to handle the load of tickets or have a decent amount of people in our team. Please keep your eye out for applications that may be posted, but we hand select our members most of the time anyways.

Why are my products becoming unanchored once rotated in-game?​

If you're using the F3X plugin in studio, it tends to have a habit of breaking the welds - so please don't use them when working with our products. If you're using the usual method on studio of rotating, ensure you have selected everything inside the group of the product so the welds aren't automatically deleted.

Why does my product say I don't have HTTP on when I do?​

If you have too many products using HTTPService at once, it can overload and won't send requests on the game server. You will find that on studio your products will work, this is because those requests are made locally and not on a game server. This can be fixed by removing some products/scripts in your game that may use HTTP.

Are there items provided with any of our retail products?​

We may provide a few example items, however its up to you to create all the products for your game. Use the example products to see how items are configured and go from there.

Why am I getting kicked with the message "DWPSS has detected you are using counterfeit products"?​

There are 2 reasons this may be happening:

  • You are using a version of DWProx Net2+, SCO v3 or Scan & Shop that was released prior to 26/01/24. You should update your Net2, SCO v3 and Scan & Shop with the latest versions from Axon to resolve the issue. Please see this message in our Discord server for more detailed update instructions.
  • You have tampered with your product - if you have done this and triggered DWPSS, please open a support ticket.
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Have a question that you think should be added to this list? Contact us via our Discord Server